At Name Craft BD, we are committed to ensuring you are completely satisfied with your purchase. Here’s our easy-to-understand policy for refunds, returns, and warranties:

Delivery Delays:

• For customized items, if we are unable to deliver within 45 days, we will reduce the price by 5%.
• For pre-order products, if we cannot deliver within 30 days, the product price will also be reduced by 5%.

Manufacturing Defects:

• If any product, including stock products (such as watches and other categories), has a manufacturing defect, return it to us within 7 days, and we will provide a brand new replacement.

Size Issues:

• If the product size is too small or too big, return it within 7 days, and we will replace it with the correct size.

Warranty Policy:

• For products that come with a warranty, the warranty will remain valid for the entire warranty period. If any issues arise during the warranty period, we will honor the terms of the warranty and replace the product if necessary.

We aim to make your shopping experience smooth and hassle-free. Feel free to contact us if you have any concerns!